Delivery Information

BLACK FRIDAY - Please note that there may be slower delivery times during our peak periods. This is due to both The Eden Shop and our delivery partners experiencing higher sales volumes.  Delivery may be delayed by a few working days during this time.

We use a variety of delivery partners to get your purchase to you as quickly as possible.  Most of our products are handmade, and then take a little longer to get to you if we are low in stock.  Please expect delivery between 2 and 4 working days to Main Centres, and up to 10 working days to more remote and rural areas.  All our products are dispatched from our warehouse in Cape Town.

All standard door-to-door courier deliveries are made through a variety of couriers, and our shipping costs reflect their rates and tariffs based on your delivery area. The delivery cost is calculated automatically when you check out, based on the postal code you enter with your shipping address.  Please note that we may contact you to confirm your delivery address, and additional charges may apply if the incorrect details are entered during checkout.

All orders above R700 are delivered free, nationwide!  For orders under R700, the following rates apply:

  • Local Deliveries, Cape Town and surrounds - R69

  • Deliveries to Main Centres - R89

  • Regional Deliveries - R139

  • High Risk Delivery Areas will attract a surcharge, reflecting the extra cost to deliver to these areas. This will be calculated and added at check out.

  • Remote Delivery Areas will attract a surcharge, reflecting the extra cost to deliver to these areas. This will be calculated and added at check out.

Cape Town and surrounds excludes certain suburbs, please see the shipping information when you checkout. 

Major centres are defined as large cities, including Johannesburg, Pretoria, Centurion, Durban, East London and Port Elizabeth.  Regional is everywhere else.

Regional is everywhere else, excluding High Risk and Remote.

Your tracking number will be sent to you once your order has been dispatched by our delivery partner.  You will be able to track the delivery process through their website.

We do not yet offer express shipping, but we aim to get our products delivered to you as soon as possible.

Please note:

  • Orders cannot be collected as we are an online store only.
  • We do not currently offer international shipping.
  • Delivery does not take place on weekends and public holidays.
  • We may have slower delivery times during peak seasons, most notably November and December.